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Marks and Spencer is using Twitter very effectively to promote products and promotions to customers and to engage with and help customers solve problems.

Making your paid content free during the recession can improve traffic to your website, increase repeat visits and aid your internet marketing efforts.

UK-based musican Calvin Harris' outburst over a bad review demonstrates the hazards of not considering the implications of what you say on Twitter - which will be broadcast to the world.

Establish your personal brand on Twitter by talking about your likes and dislikes, not by using self-aggrandising adjectives.

James Roome

Like Me? Follow Me.

It is important to establish a voice for your brand through your website copy. Creating a word family of words and phrases that define you can help focus your brand message.

Clair Wescott

Like Me? Follow Me.

Holding a flash sale on your website can generate buzz, improve customer loyalty and help boost sales during a slow period but has to be managed correctly to reap the benefits.

A small business owner tries to fix an offline marketing blunder with even worse online reputation management. Always present your business in a professional manner.

Keywords in your business name are important as Google bolds keywords in local search and bolded keywords improve click through ratios and potentially offline traffic as well.

Every page of your website should drive the visitor to making a purchase by selling a lifestyle that the visitor will find desirable. Use both images and text to convey that lifestyle.

When launching a new brand on the internet make certain that the look and feel of the site matches the tone of the text and that both are correct for the target audience.