Marks and Spencer is using Twitter very effectively to promote products and promotions to customers and to engage with and help customers solve problems.
Can You Take the Criticism? 5 Ways to Benefit from Negativity
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Find out how to cope with a barrage of negative criticism on the I-COM blog - Manchester's premier SEO, web design and web development firm.
Twitter Wants to be Facebook - Retweet Beta
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On Nov. 11, 2009, Twitter rolled out a Beta retweet function to some users which it later removed. The functionality did not allow editing of retweets.
How not to Tweet
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What is the point of setting up a Twitter profile and tweeting loads at no followers while following nobody?
Online word of mouth in action and why the X Factor can teach us all a lesson in public relations
Simon Cowell's vote to keep Jedward in the X Factor has set social media sites such as Twitter into overdrive resulting in great free online advertising.
Online Reputation UnManagement – The Ryanair Approach
Ryanair's founders may be uninterested in online reputation management now, but their disinterest and poor customer service could kill their business one day.
BNW 09: A Practical Example of the Potential of Social Media
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The Business North West 2009 conference starts today, and I-COM are down there attempting to educate North West businesses about the potential of Social Media - I-COM Blog
Diary of a Social Media Curmudgeon: Online Effort = Real World Results
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Iâm coming round to this Social Media thing. Facebook, Twitter and Myspace could prove very useful for your business, provided they're used correctly.
Press #FAIL = Social Media #FTW
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The fiasco with Jan Moir reveals the growing role of social media in democracy and in expressing the opinions of society and its power over the press.
Business North West 2009: Harnessing the Social Media Beast
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What can the Trafigura / Carter-Ruck and Jan Moir campaigns teach Business North West 2009 about capitalising on the power of Social Media? I-COM Blog.